Frequently Asked Questions
How long does it take to process my order?
Turn-around time depends on the size of the order and time of year.
October , November and December are very busy so get your orders in early. Turn-around time is usually under 4 weeks.
Digital Download ?
If you choose the Digital Download option you will receive a email with a download link to your digital files.
We will use the email address on the order form for your project.
If another email address is needed please contact us.
What is your shipping policy?
Channell Media is not responsible for items lost or damaged during shipping.
Place your conversion project into a sturdy box with packing material.
Be sure to use a shipping company that can track your package.
Do you archive a copy of my project in case I need additional copies later?
No. It is not standard procedure to archive your project.
Reel to Reel Transfer to CD & MP3 Terms & Conditions
If the Reel to Reel tape is blank (no audio present) the charge is $5.00
If audio is present on the Reel to Reel tape no matter how long,
the charge will be based on size of the reel.
Not the amount of audio transferred.
Cassette Tape Transfer to CD & MP3 Terms & Conditions
If the Cassette tape is blank (no audio present) the charge is $5.00
If audio is present on the Cassette tape no matter how long,
the charge will be $15.00 for MP3 and $20.00 for CD.
Video Tape Transfer to DVD & MP4 Terms & Conditions
If the Video tape is blank (no video present) the charge is $5.00
If video is present on the video tape no matter how long, the charge is $15.00
for MP4 and $20.00 for DVD.
Video tapes are not edited.
All content will be transferred.
What if I don't know the correct order / sequence of my the items im sending for conversion?
If you don't know the order / sequence they will be converted in random order. If you do know the sequence / order please mark them with a permanent marker. (ie. 1,2,3, etc.)
Is there anything Channell Media won't convert to digital?
Yes, Channell Media will NOT convert the following: Adult Films or Videos, Offensive or Pornographic images, and all Copyrighted Materials. If we receive any of these items they will NOT be converted and will be returned to you immediately.
Will I get the items I send to you back?
Yes, We will always return your original items back to you.
Don't see your Question Here? Give us a call at 801-787-4809
