Call us if you have additional questions 1-801-787-4809 

How long does it take to process my order? 
Turn-around time depends on the size of the order and time of year. 
October, November and December are very busy, so get your order in early. 
Turn-around time is usually under 2 weeks. 

What is your Shipping Policy? 
Channell Media is not responsible for lost or damaged items during shipping. 
For your protection you should insure or register any items that are valuable or irreplaceable. 
Be sure to use a shipping company that can track your package. 

What types of payment do you accept? 
VISA, MASTERCARD, DISCOVER, AMEX, PayPal, Check, Money Order

Do you keep a copy of my order in case I need another copy later? 
No. If you think you will need additional DVD copies, 
let us know and we will archive a copy for 3 months. 

How many hours of video can fit on one DVD? 
2 Hours 

What if I don't know the correct sequence / order for the film reels? 
If you don't know the sequence / order of the films they will be transferred in random order. 
If you do know the numbered sequence / order for the film reels, 
please mark on the reel with a permanent marker 1, 2, 3 etc. 

What types of video tapes can you transfer? 
VHS, VHS-C, S-VHS, 8mm Video, Hi8, Digital8, Mini DV, DVCAM, Betamax, Umatic, Betacam SP 

What is the difference between a VHS and a VHS-C? 
VHS-C tapes are smaller tapes about 2" x 3" used in camcorders. 

What film formats do you convert to DVD? 
We convert 8mm & Super 8 films (without sound) 

Do you transfer Adult Content films or videos? 
Channell Media will not transfer any offensive or pornographic material. 

Do you print on the DVD disc? 
Yes, we can print the title of your project on the DVD disc. 

Can you transfer PAL or SECAM tapes? 
Yes, we can transfer VHS tapes recorded in the PAL, PAL-M, PAL-N and SECAM format.

Will I get my films or tapes back? 
Yes, we always return your films and videotapes along with your DVDs. 

Will the DVDs play in my DVD player? 
We transfer your videos into high quality DVDs ensuring that 
almost all DVD players can play the DVDs we produce. 

Are there any hidden fees? 
No hidden fees. 

Do you convert copyrighted material? 
No.